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Privacy Policy for Liquid Lye Ltd E‑Commerce App & Web Store

Effective Date: 23 July 2026 Applies to: Web Store, Android App, IOS App.
1. Introduction
Liquid Lye Ltd (“we”, “our”, “us”) operates an e‑commerce platform available on the web and mobile (Android & iOS). This Privacy Policy explains how we collect, use, share, and protect your information in compliance with:

• Google Play User Data Policy

• Google Play Developer Program Policies

• Google Play Data Safety Requirements

• Applicable Ghanaian and international privacy standards

By using our platform, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
Collected when you create an account or place an order:

• Full name

• Phone number

• Email address

• Delivery address

• Password (encrypted)

2.2 Payment Information

• Mobile money details (processed securely)

• Card payments (processed by third‑party gateways) We do not store card numbers or PINs.

2.3 Device & App Data (Google Play‑Required Disclosure)

• Device model

• Operating system

• App version

• IP address

• Crash logs

• Performance analytics

2.4 Usage Data

• Pages viewed

• Items added to cart

• Purchase history

• Interaction with notifications

2.5 Optional Data

• Product reviews

• Support messages

• Saved preferences

2.6 Data Collected via Permissions (Android‑Required Disclosure)
Depending on your usage, the app may request:

• Camera – for scanning QR codes or uploading profile images

• Storage/Photos – for uploading images

• Location (Approximate) – for delivery estimation

• Notifications – for order updates

You may decline any permission; core shopping features will still work.
3. How We Use Your Information
We use your data to:

• Create and manage your account

• Process and deliver orders

• Provide customer support

• Improve app performance and stability

• Send order updates, promotions, and alerts

• Prevent fraud and unauthorized access

• Comply with legal obligations

Google Play requires clear disclosure: We do not use your data for advertising without your consent.
4. Sharing of Information
We do not sell your personal information.
We may share data with:

• Delivery partners (to deliver your order)

• Payment processors (for secure transactions)

• Technical service providers (hosting, analytics, SMS/email gateways)

• Google Play Services (analytics, crash reporting)

• Law enforcement (only when required by law)

All partners must comply with strict confidentiality and data‑protection standards.
5. Data Storage & Security
We use industry‑standard security measures:

• Encrypted data transmission (HTTPS)

• Encrypted password storage

• Secure server infrastructure

• Regular security audits

• Restricted staff access

While no system is perfect, we continuously improve our security practices.
6. Your Rights
You may:

• Access your personal data

• Request corrections

• Request deletion of your account

• Request deletion of your data (Google Play requirement)

• Opt out of marketing messages

• Download a copy of your data

To exercise these rights, contact: support@liquidlye.com
7. Account & Data Deletion (Google Play Mandatory Requirement)
You can request account deletion through:

• In‑app “Delete Account” option

• Email request to support@liquidlye.com

When deleted:

• Your profile data is permanently removed

• Order history may be retained only where legally required (e.g., tax records)

• Backups are purged within 30 days

8. Cookies & Tracking Technologies
On the web store, we use cookies to:

• Keep you logged in

• Remember your cart

• Improve performance

• Analyze usage

You may disable cookies, but some features may not function properly.
9. Children’s Privacy
Our platform is not intended for children under 13. We do not knowingly collect data from minors.
10. Third‑Party Services
Our platform may integrate with:

• Google Play Services

• Firebase Analytics

• Payment gateways

• Delivery APIs

These services have their own privacy policies. We recommend reviewing them separately.
11. International Data Transfers
Your data may be processed outside Ghana by trusted service providers. All transfers comply with applicable data‑protection standards.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” and notify users through the app or website.
13. Contact Information
Liquid Lye Ltd Accra, Ghana
Email: liquidlyeltd@gmail.com
Phone: +233 55 315 3730